This integration is currently in BETA period.* Please contact our Support Team or your Client Success Manager if you would like to upgrade. *The new SAP integration is available on Enterprise accounts only. You can also populate many fields in SAP from different entities using SnapEngage custom data mapping to eliminate data gaps and automate critical workflows in your business. SnapEngage’s SAP Integration 2.0 integrates with SAP Sales Cloud and Service Cloud so that SnapEngage chat transcripts can be sent to your SAP account after a conversation ends for a 360° view of your customer engagement.Īgents and bots can be mapped so they are assigned to counterpart users in SAP. Automate and enhance downstream workflows, improve customer satisfaction, and reduce time to resolution and time to close with the latest SAP and SnapEngage integration. SnapEngage has built a brand-new integration with SAP Sales and Service Clouds (formerly C4C) using SAP’s modern REST API. Integrate SnapEngage with SAP Sales and Service Clouds (latest version 2.0) The purpose of this article is to provide a comprehensive overview of how to Integrate with SAP Sales and Service Clouds (Integration 2.0). (Last Updated On: November 16, 2021) About This Article Home > How to: Integrate with SAP Sales and Service Clouds (Integration 2.0)Ĭategories: Integrations & Plugins | Featured Article
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